Refund Policy

Returns

We accept returns for all items, including open edition prints, books, and one-of-a-kind artworks, within 7 days of receiving your package. Please inspect your artwork immediately upon arrival and notify us of any issues within this 7-day window. Currently, we offer to cover shipping expenses on returns only for customers who receive an incorrect order.

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We do not offer exchanges as all items are made to order. Our store inventory is only available during specific shop openings, making exchanges unfeasible.

Damages

Please inspect your order upon receipt and contact us immediately if you find any defects, damages, or if you receive the wrong item. We will evaluate the issue and take appropriate action to rectify it.

All items are carefully inspected and packaged to ensure their protection. However, we are not responsible for any mishandling or failed delivery by shipping services, nor for any damage incurred after arrival. We appreciate your understanding and encourage you to view our Shipping Policy for more information on shipping processes.

Not Delivered / Lost

If your package is marked as "Delivered" but you have not received it, first confirm that the shipping address provided was correct. We cannot replace print orders for free if the address was incorrect, but we are happy to forward any undeliverable packages returned to us. In such cases, you will be invoiced for the forwarding shipping costs. If the address was correct, please contact the shipping company directly. Unfortunately, we cannot address issues of failed delivery or theft directly.

Cancellations / Refunds

Duplicate print orders (canvas and paper) created by accident are eligible for free cancellation and refund, provided you contact us within 24 hours of purchase. After 24 hours, we cannot guarantee a refund as all prints are made to order and cannot be canceled once submitted to our print shop.

For any questions, please contact us at byniniwang@gmail.com. We are a small team, so responses may take up to 5 business days. Thank you for your patience and understanding!