Shipping Policy

Prints

Once your order is submitted, you will receive an order confirmation via email. Once your order ships, you will receive a shipping confirmation email with tracking information.

Duties & Taxes

Original artworks shipped to destinations outside of Canada may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Framed paper prints shipped to Canada may be subject to import duties and taxes. If you receive such an invoice, please contact hello@byniniwang.com and provide the import invoice and we can issue a refund.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 20 days of receiving your tracking number, please contact us at byniniwang@gmail.com with your name and order number, and we will look into it for you. We are a small team, so responses may take up to 5 business days. Thank you for your patience and understanding!